[Candy Critters] FAQ

Why won't my game load?

Please try using a new network connection and try again. If the issue persists try to redownload the app. If the issue persists please send a support ticket so we can track your issue more closely.

Why am I getting a Network Error?

Try using a different network connection, as your current one may be having issues connecting to our servers. If the issue persists please send a support ticket so we can track your issue more closely.

Why does the game crash after a longer playtime?

This problem is commonly caused by your device running out of memory. Try closing background applications and restarting Candy Critters to reduce the likelihood of this issue occurring. 

Why are my Ad Buttons Greyed Out?

This is caused by your device not being able to connect to the ad network, try changing your network connection and reloading the game.

I made a purchase and didn't receive it, where is it?

We are very sorry for the inconvenience. This is commonly caused by the purchase being interrupted during the purchase process. Try restarting your game to reprocess your receipt. If this doesn't help please send us a support ticket with your Player ID along with the items you did not receive and we will compensate you as soon as possible.

How can I move my account to another device or play the same save on multiple devices?

 Players on iOS devices will automatically share progress between devices as long as they’re using the same Apple ID. On Android, there is currently no way to retrieve a save on an old device or play the same save on multiple devices, however, this is planned in a future update.

There are two cards for each factory, which do I upgrade?

Both of a Factory’s cards will multiply its income, but Automating a Factory requires upgrading a specific card. Tap on a Factory’s Automate button to view which card needs to be upgraded in order to Automate it.

Where can I change my localisation options?

When navigating to the settings menu on the top right click on the 'Language' button and select your desired language

Where Can I link my Device to Services like Google Play?

Currently, there is no Account Linking in the game however this is planned for a future release and will be accessible through the 'Settings' menu